Product Owner Development Manager, HostBaby BookBaby Customer Service Representative .NET Web Developer Bilingual (English/Spanish) Customer Service Representative Bilingual (English/Portuguese) Customer Service Representative View the top reasons to work at CD Baby

Begin your career in the new music industry!


While "revolutionary" is a word that gets thrown around too often in the business world, it is no exaggeration to say that CD Baby changed the music industry forever. We've continued to stay on the bleeding edge of that revolution, and now with BookBaby we’re breaking down the same doors for the literary world, too. As the first online digital AND physical music distributor to open its doors to independent artists, CD Baby was a major force in the dismantling of the major-label system; we worked with Justin Vernon before he was Bon Iver, with Jack Johnson back when everyone thought we were talking about the boxer, with Ingrid Michaelson before her songs were on every TV show known to man. And countless current acts (like The Head and the Heart) are building their platforms with CD Baby before "getting discovered."

If you’re excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to people or companies that only care about the bottom line, then CD Baby is the place for you.

Best team in the independent music world
A company for artists, BY artists–we’re100 wicked awesome (to quote the Boston Teens) human beings of all shapes, sizes, stripes, creeds,colors, and varieties, who work hard on behalf of artists because we know the ups and downs and sideways of pursuing your creative passion. Everyone here is either an artist, musician, writer, filmmaker, dancer, technological wizard, or pastry chef.

CD Baby, beloved by millions
Since 1998, CD Baby has grown from a garage-startup to perhaps the most trusted names in the independent music world. As part of the CD Baby team, you’ll get out of bed each morning knowing that you’re working for a pioneering company that has thrived amidst the turmoil of the music industry precisely BECAUSE we’re focused on one thing above all else: what’s best for the artists we serve.

Exciting work environment
At CD Baby, we have a unique way of combining casual with highly productive, but it works for us. Rock T-shirts and strange plastic porpoises hanging from ceilings abound. We're always looking forward to see what hurdles we might be able to knock down for artists, so workflow tends to be fast-paced. You've got to be self-motivated, think quick, and have a finger on the pulse of independent music.

But on the flip side, patience and empathy are REQUIREMENTS. We respect and recognize the fact that everyone (both ourselves and the artists we work for) have different talents, weaknesses, needs, and wants.

Think you can strike that perfect balance between rapid change and positive attitude? Hold that pose!

Work hard. Play hard. Collect your rewards…

CD Baby team members receive competitive pay, full benefits package, tuition reimbursement, and the occasional free lunch!

If you want to employ your talents assisting almost half-a-million DIY artists around the world, please see our job listings below:

Product Owner

CD Baby has a great opportunity for a Product Owner to join our Development team. The Product Owner represents CD Baby and BookBaby stakeholder interests and works closely with development as part of an agile development process. In this role, you will lead the tactical implementation of product development as well as working with the key business stakeholders and Product Manager to define overall product requirements, vision and long-term strategic roadmap.

Essential Functions:

  • Work closely with business stakeholders to define and prioritize the product backlog and product roadmap for the CD Baby and BookBaby brands.
  • Maintain product vision and release plan, and communicate that with the scrum team.
  • Frequently re-prioritize backlogs based on stakeholder feedback, market changes, business priority and available resources.
  • Actively manage stakeholders requirements and expectations through each project.
  • Hold team accountable to their commitments and accept or reject the scrum team’s work at the close of each sprint.
  • Attend all required Scrum meetings including: daily stand-ups, sprint planning, backlog grooming, sprint review.
  • Provide the team with clear information regarding who the end user is and: how, when, and why they use the product or service.
  • Create detailed, thoughtful and actionable requirements including functional specifications, UI designs, workflow diagrams etc.
  • Establish success criteria for key product features using meaningful metrics.
  • Collaborate closely with developers during sprints. Clarify requirements and make timely decisions on execution details.

Requirements:

  • Experience working with an agile product development team in a Product Owner role.
  • Proven ability to create detailed, thoughtful and actionable requirements including functional specifications, UI designs, workflow diagrams etc.
  • Experience using a wiki, and working with project management tools (Trello, Jira, VersionOne, Rally or similar).
  • Experience in the music or book publishing industry is a plus.

Work Environment:

  • Work at desk and internal/external locations.
  • Some travel may be required.
  • Hours are flexible, but generally 9-5 Monday-Friday.

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Development Manager, HostBaby

HostBaby was established in 2000 by the same folks who brought you CD Baby indie music distribution. HostBaby lives in the beautiful Pacific Northwest (Portland, OR), where art and music rises from basements, galleries, studios and venues across the land. We created HostBaby to give independent musicians, authors and artists the tools they need to grow their careers online.

We are looking for an experienced, hands-on development leader to join the talented and diverse HostBaby team in our downtown Portland development office.

Essential Functions:

  • Lead a team of 6+ developers.
  • Organize complex workloads and match tasks to appropriate resources.
  • Work with stakeholders to understand business goals, provide high-level estimates, and suggest technical options to maximize value.
  • Participate in strategic product planning and maintain roadmap for platform/infrastructure development initiatives.
  • Motivate, challenge and inspire others to do their best work.
  • Maintain a culture of teamwork, creativity and positivity.

Requirements:

  • 2+ years successfully leading development teams using agile methodologies.
  • Experience with FOSS development and *nix LAMP stack hosting.
  • Familiarity with PHP, relational databases (MySQL/PostgreSQL).
  • Experience working on a *nix shell.
  • Solid understanding of HTTP/S, HTML, CSS, JavaScript, and jQuery, and some knowledge of web hosting’s nuts and bolts: DNS, WHOIS, etc.

Preferred:

  • Experience in music industry and/or hosting.
  • Experience with Vagrant, Redis, EC2, S3, Docker.
  • Experience with Code Igniter and/or Zend Framework.
  • Vim experience.

Work Environment:

  • Work at desk and internal/external locations.
  • Some travel may be required.
  • Hours are flexible, but generally 9-5 Monday-Friday.

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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BookBaby Customer Service Representative

Educational Requirements:

  • High School diploma required, college degree preferred.

Experience Required:

  • Minimum 2 years customer service related experience.
  • eBook or publishing industry experience a plus.
  • Experience with word processing software; Word, Pages, InDesign.

Responsibilities / Tasks:

  • Assume responsibility for providing timely, appropriate responses to artist and author questions, requests, and complaints; via phone and email.
  • Assist clients with ebook industry; including giving direction to online resources, format trouble shooting, and eReader technology.
  • Develop and maintain courteous and effective working relationships with authors and publishers.
  • Work with Conversion Team to resolve conversion and partner delivery concerns.
  • Assist with processing Cover Design requests and proofs.
  • Attend to post-sales support needs .
  • Be an effective liaison between Customer Service and the rest of the company by building relationships with coworkers in other departments.
  • Be sufficiently adaptable to accept and perform work assignments that are outside of the normal routine.
  • Ongoing education of copyright, publishing, and eBook industry knowledge, as well as word processing software.
  • Other duties and special projects as assigned by CS Director, including but not limited to training, documentation, and travel.
  • Accurately complete data entry of new prospects and clients into the database.
  • Must be on time and have good attendance.
  • Follow proper security guidelines to ensure safety procedures are followed according to company policy.

Required Skills:

  • Must have good communication: written and verbal skills.
  • Must be professional and friendly on the phone.
  • Must have good computer skills and accurate typing skills of 40wpm min.
  • Experience with eReader devices; iPad, Kindle, Nook, Kobo, Sony eReader, etc.

Physical Demands:

  • Sitting 90%.
  • Using headset equipment 90%.
  • Computer usage 90%.
  • Standing/Walking 10%.
  • Lifting (occasionally up to 25lbs).

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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.NET Web Developer

This development position primarily concentrates on ASP.NET and includes interface and application development, supporting scripted components and building custom interfaces with third party APIs. This position will require interfacing with .NET driven and Microsoft Dynamics AX based applications.

Essential Functions:

  • Team focused mentality.
  • Experience in developing applications.
  • Ensure development standards are maintained, improved upon and adhered to.
  • High attention to detail and commitment to quality of final product.
  • Work with various team members on support tickets related to web development issues.
  • Support application components in a Microsoft environment with focus on IIS functions, SQL database integration.

Scope and Accountability:

  • This position is team oriented but requires strong independent decision making skills. The team reports to the manager of .NET development, and works closely with the scrum team. Interaction with other IT teams occurs daily.

Knowledge, Skills, and Abilities:

  • C#, ASP.NET, HTML, XML, CSS, SQL (certifications a plus).
  • 1-5 years of experience in a development role preferably focused on object oriented programming. Web development a plus.
  • Ability to design, learn and implement procedures and technologies for applications.
  • Work effectively with all levels of company staff and programming teams.
  • Ability to accurately estimate projects and deliver on time within scope.
  • Experience in Windows Server 2003/2008 a plus.
  • Experience with agile and scrum methodologies a plus.
  • Experience in IIS web server and SQL database integration solutions a plus.

Work Environment:

  • Standard office environment.
  • Some travel may be required.
  • Needs to be available for on call escalation on a rotational basis.

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Bilingual (English/Spanish) Customer Service Representative

CD Baby is seeking bilingual candidates that share a passion for delivering outstanding customer service. Fluency in English/Spanish required.

Responsibilities / Tasks:

  • Answer and direct incoming calls and emails to the appropriate people within the organization.
  • Answer artists and customer questions regarding their accounts, album sign-ups and orders.
  • Accurately, complete data entry and enter new prospects/clients into the computer system.
  • Enter transactions into computer which will generate mailings to prospects/clients.
  • Cover reception/ Greet clients and assist with employee/client meetings.
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies.
  • Reliability – must be on time, and have good attendance.
  • Other duties and special projects as assigned.

Required Skills:

  • Minimum of 1 year previous customer service experience.
  • Must have good communication, language and verbal skills.
  • Must be professional and friendly on the phones.
  • Must have good computer skills and accurate typing skills.
  • Copyright and publishing knowledge helpful.
  • Positive attitude.
  • Level of knowledge about Artist & Customer related issues & questions.
  • English/Spanish speaking and written skills.

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Bilingual (English/Portuguese) Customer Service Representative

CD Baby is seeking bilingual candidates that share a passion for delivering outstanding customer service. Fluency in English/Brazilian Portuguese required.

Responsibilities / Tasks:

  • Answer and direct incoming calls and emails to the appropriate people within the organization.
  • Answer artists and customer questions regarding their accounts, album sign-ups and orders.
  • Accurately, complete data entry and enter new prospects/clients into the computer system.
  • Enter transactions into computer which will generate mailings to prospects/clients.
  • Cover reception/ Greet clients and assist with employee/client meetings.
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies.
  • Reliability – must be on time, and have good attendance.
  • Other duties and special projects as assigned.

Required Skills:

  • Minimum of 1 year previous customer service experience.
  • Must have good communication, language and verbal skills.
  • Must be professional and friendly on the phones.
  • Must have good computer skills and accurate typing skills.
  • Copyright and publishing knowledge helpful.
  • Positive attitude.
  • Level of knowledge about Artist & Customer related issues & questions.
  • English/Brazilian Portuguese speaking and written skills.

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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View the top reasons to work at CD Baby