Manager, Database Development Accounting Manager Customer Service Representative View the top reasons to work at CD Baby

Begin your career in the new music industry!


While "revolutionary" is a word that gets thrown around too often in the business world, it is no exaggeration to say that CD Baby changed the music industry forever. We've continued to stay on the bleeding edge of that revolution, and now with BookBaby we’re breaking down the same doors for the literary world, too. As the first online digital AND physical music distributor to open its doors to independent artists, CD Baby was a major force in the dismantling of the major-label system; we worked with Justin Vernon before he was Bon Iver, with Jack Johnson back when everyone thought we were talking about the boxer, with Ingrid Michaelson before her songs were on every TV show known to man. And countless current acts (like The Head and the Heart) are building their platforms with CD Baby before "getting discovered."

If you’re excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to people or companies that only care about the bottom line, then CD Baby is the place for you.

Best team in the independent music world
A company for artists, BY artists–we’re100 wicked awesome (to quote the Boston Teens) human beings of all shapes, sizes, stripes, creeds, colors, and varieties, who work hard on behalf of artists because we know the ups and downs and sideways of pursuing your creative passion. Everyone here is either an artist, musician, writer, filmmaker, dancer, technological wizard, or pastry chef.

CD Baby, beloved by millions
Since 1998, CD Baby has grown from a garage-startup to perhaps the most trusted names in the independent music world. As part of the CD Baby team, you’ll get out of bed each morning knowing that you’re working for a pioneering company that has thrived amidst the turmoil of the music industry precisely BECAUSE we’re focused on one thing above all else: what’s best for the artists we serve.

Exciting work environment
At CD Baby, we have a unique way of combining casual with highly productive, but it works for us. Rock T-shirts and strange plastic porpoises hanging from ceilings abound. We're always looking forward to see what hurdles we might be able to knock down for artists, so workflow tends to be fast-paced. You've got to be self-motivated, think quick, and have a finger on the pulse of independent music.

But on the flip side, patience and empathy are REQUIREMENTS. We respect and recognize the fact that everyone (both ourselves and the artists we work for) have different talents, weaknesses, needs, and wants.

Think you can strike that perfect balance between rapid change and positive attitude? Hold that pose!

Work hard. Play hard. Collect your rewards…

CD Baby team members receive competitive pay, full benefits package, tuition reimbursement, and the occasional free lunch!

If you want to employ your talents assisting almost half-a-million DIY artists around the world, please see our job listings below:

Manager, Database Development We are looking for an experienced leader for our Data and Analytics team. This is a role for a technical manager who enjoys being hands-on with technology and writing code in addition to leading.
  • Lead a team of talented developers and analysts focusing on the back-end databases that power CD Baby
  • Organize complex workloads, including legacy systems and new development, matching tasks to appropriate resources
  • Establish and maintain efficient development procedures to consistently deliver quality
  • Work closely with Product Owners and Web Developers as part of an agile Product Development team
  • Collaborate with stakeholders to understand business goals, provide high-level estimates, and suggest technical options to maximize value
  • Participate in strategic product planning and maintain roadmap for platform/infrastructure development initiatives
  • Motivate, challenge and inspire others to do their best work
  • Maintain a culture of teamwork, creativity and positivity
  • 2+ years successfully leading database development teams
  • Deep experience with T-SQL, SSIS and SSRS and working on critical production SQL databases
  • Strong understanding of best practices for building simple, scalable and performant SQL schemas
  • Ability to quickly come up to speed on legacy databases, and identify opportunities to improve/refactor and simplify
  • Willingness to share glory with a great team and take pride in what you accomplish together
  • Experience working with Dynamics AX and X++ is strongly preferred
  • Experience working with C# or other object-oriented languages is a plus
  • Music industry experience is a plus
  • Work at desk and internal/external locations
  • Some travel may be required
  • Hours are flexible, but generally 9-5 Monday-Friday

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Accounting Manager We are looking for an experienced Accounting Manager to join our Finance and Accounting team.
  • Manage daily banking and bookkeeping functions (general ledger, a/p, a/r, etc.)
  • Prepare monthly bank reconciliations
  • Track daily sales figures, banking activity
  • Manage accounts receivable & payable, preparing customer statements and collections work as needed
  • Manage & motivate accounting team, providing ongoing training and feedback
  • Work closely with CS department to ensure customer/client facing accounting concerns are handled and resolved appropriately
  • Assist with annual audits of financial records
  • Interact with banks and other financial institutions
  • Other duties and special projects as assigned
  • Strong attention to detail
  • Self-motivated, ability to work independently
  • Strong problem solving and analytical skills
  • Trustworthy; ability to keep sensitive financial, client, and customer information confidential
  • Must have good communication, language and verbal skills
  • Strong MS Office skills, particularly Excel
  • Experience with Microsoft Dynamics or related properties
  • Understanding of copyrights and royalty calculations
  • Positive attitude
  • Educational Requirements:
  • Bachelors degree in accounting or relevant experience
  • Experience Required:
  • 3+ years work experience in accounting
  • Minimum 1 year experience managing staff

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Customer Service Representative Are you passionate about providing excellent customer service? Our customer service representatives strive to give our customers and artists an amazing experience with CD Baby.
  • Answer and direct incoming calls and emails to the appropriate people within the organization
  • Answer artists and customer questions regarding their accounts, album sign-ups and orders
  • Accurately complete data entry and enter new prospects/clients into the computer system
  • Enter transactions into computer which will generate mailings to prospects/clients
  • Cover reception/ Greet clients and assist with employee/client meetings
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies
  • Reliability must be on time, and have good attendance
  • Other duties and special projects as assigned
  • Must have good communication, language and verbal skills
  • Must be professional and friendly on the phones
  • Must have good computer skills and accurate typing skills of 30-40 wpm minimum
  • Copyright and publishing knowledge a plus
  • Positive attitude
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
  • Must have good communication, language and verbal skills
  • Must be professional and friendly on the phone
  • Must have good computer skills and accurate typing skills of 30-40 wpm minimum
  • Positive attitude
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
  • May be required to work weekends and occasional OT
  • Copyright and publishing knowledge a plus
  • Bilingual skills a plus

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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View the top reasons to work at CD Baby