Album Notes

Several years ago, I encountered problems while attempting to install newly purchased anti-virus software into my computer. For some strange reason, the installation could not be completed in normal fashion-and my computer; while partially allowing for the installation to go through, in the end would reject the program install. After innumerable failed attempts at installing the software and seemingly by divine intervention; surprisingly, my computer appeared to accept the software install.

But, it did not end there. Notwithstanding the fact that the anti-virus software manufacturer had advertised that their product was compatible with both my computer and the OS that I was using; clearly there were conflicts and issues that prevented a smooth install operation.

Enter technical support! I dialed the telephone number given for technical assistance. And this was precisely, the moment where my personal nightmare would begin. It was just the standard generic 'eight-hundred' telephone number followed by seven digits that one would commonly find here in the USA. The phone line began to ring as I waited patiently, for someone to answer my call.

The one word that was clearly understood by me was when the person who answered the phone said, "Hello." Following that, I could only understand about four-to-five out of every ten words spoken by the tech support person. Moreover, as I explained the issues that I was having with regard to the software and my computer, I found myself having to repeat the same explanation again and again; due to the fact that the tech support person had great difficulty understanding the English language.

I spent countless hours on the telephone through the course of several days, attempting to converse with a USA based software company's technical support personnel; all of whom were located overseas in a faraway country and could not communicate; or much less understand very little of what I was articulating concerning the problem I was having. Needless to say, the tech support personnel provided absolutely, no assistance whatsoever. I became frustrated and disillusioned over the amount of time that was wasted and the non-resolution of my situation. I ended up trashing the anti-virus software that I had purchased and made the solemn vow to never again purchase a product of any kind that did not provide customer service/technical support, right here, in the good old USA.

Finally, after further thinking about the awful experience, I decided to write the song entitled, "Where Is Their Customer Service?"