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  • So what is CD Baby anyway?

    The Short Answer:
    CD Baby is the largest online distributor of independent music. CDBaby.com (the site you’re on right now!) is our quaint little record store where you will discover your next favorite artist.

    [In•de•pen•dent: (adj.) Not having sold one's life, career, and creative works over to a corporation.]

    The Long Answer:
    From our humble beginnings more than a decade ago as a small, one-man operation in a garage, to our current standing as the world’s largest online distributor of indie music, CD Baby has always been a company run BY musicians FOR musicians.

    Inside the fortified walls of our warehouse (a virtual Wonka-world of music) in rainy Portland, Oregon, we listen to every single album we carry before it is posted for sale so that we can help you find other new artists you’ll love, too.

    No distributors. No major labels. We only sell music that musicians send us directly. We ship CDs from our warehouse. We sell downloads from our site. And we also deliver our artists’ music to other download retailers, as well (iTunes, Rhapsody, eMusic, many more.) We sell you the music and then we pay the artist right away.

    Cool thing: in a regular record deal or distribution deal, musicians only make $1-$2 per album, if they’re ever lucky enough to get paid by their label at all. When selling through CD Baby, musicians make $6-$12 per album and get paid weekly.

    Current Numbers
    360,000 different albums sold by artists at CD Baby
    Over 3 million tracks in our digital distribution catalog
    $157 million paid directly to the artists

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    Why don't you have Jimi Hendrix/Neil Young/ABBA, or other artists at the top of the charts?

    CD Baby primarily carries music by independent artists (artists without a major label or major distribution deal). Occasionally, we carry albums by artists who were once on a major label if the rights to the recording have reverted back to the artist (thus, they’re now INDIE!) But seriously, you can turn on classic rock radio any day of the week to hear Jimi Hendrix. Check out our site and find some new music by undiscovered artists that are just as good! To find other artists that share similar musical qualities to your favorite famous artists, use our sounds like search function.

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    Do you offer sound clips so I can hear the music before purchasing?

    Absolutely. We make 30 second streaming audio clips available for you to preview the music. The artist determines which tunes they want to make available for preview.

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    How can I send a download as a gift?

    Unfortunately, you can’t. Because of the whacky ways of the file sharing public, we need to protect our artists’ copyright and ensure that the music is only available for download inside the account of the purchaser.

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    If it's not in stock, why have I been charged? When WILL I get it then?

    The most likely reason is that the artist did not send us enough stock to cover multiple purchases coming in on the same day. If you’d like to cancel the order and be refunded, please contact us at cdbaby@cdbaby.com. We’d be happy to take care of that.

    However, artists are generally very quick about getting us restock. If you would still like to receive the out-of-stock items you purchased we will notify you the moment they ship.

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    What payment options do you accept?

    Debit or Credit (Visa, Mastercard, Amex, Discover), Check or Money Order in US Dollars, PayPal, Chocolate (Well, maybe not chocolate. But we do like chocolate. Lots of it!)

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    Do you have wholesale prices?

    No.
    Since we deal with the artists on a consignment basis, we don't do any wholesaling (we can't change their prices without their knowledge). Some of our artists do offer a percentage discount for people ordering multiple copies of a CD, though.

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    Why aren't the CDs $5 like you said?

    We have a $5 Sale that artists can elect to place their albums in. Artists opt into this sale with the goal of reaching music fans who want to sample a few indie artists. The $5 price only takes effect if you order 3 or more DIFFERENT titles from the sales bin. Otherwise, each of those albums will be listed at their normal selling price. Try adding 3 titles to your cart from the $5 Sales Bin and see if the listed price changes to $5 at that point.

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    Are they shrink wrapped, manufactured CDs?

    Because we receive product directly from the artists, we sell music that comes in a variety of formats and packaging types. Some discs are shrink wrapped. Some are not. Some discs are gold-pressed CDs. Some are CD-Rs. We display the product type (CD, CD-R, Vinyl, etc.) on the album page, so check there if you need to know ahead of time what kind of item it is.

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    How much is the shipping/handling?

    As cheap as we can possibly make it and still keep the shirts on our backs. Our shipping/handling rates are listed here.

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    Do you ship internationally?

    Absolutely! Every day. Click here to see our shipping/handling rates.

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    How do you ship the CDs?

    Several ways. Click here for our shipping options. As far as the shipping materials, it depends on your chosen method and the quantity, but we always use sturdy, environmentally friendly, protective packaging that will keep your order safe.

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    How can I send a CD as a gift?

    Once you’ve added items to your cart and select the “checkout” button you’ll be able to give us a billing address (that’d be YOU) and a shipping address (the gift recipient).

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    How long does it take to get my CD?

    It all depends on what shipment method you choose and how far the package has to travel. Check out our shipping/handling chart here for details.

    However, please be aware that these are expected delivery times only. We can’t be responsible for the actions of the postal and delivery services of the world, customs offices, foreign governments, or other acts of God.

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    How soon do you ship it out after you get my order?

    If you place your order by 3pm (Pacific/California time) it will ship the same day. Otherwise, we’ll get it in the mail first thing the following morning.

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    Do you have a location in Nebraska/Mongolia/Neptune etc...?

    We do have an office on Neptune but it was abandoned eons ago. Unreliable space cadets! Besides that, we pretty much contain our mess to the CD Baby warehouse and office facility in Portland, Oregon.

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    How do I leave a review?

    Go to the album page on cdbaby.com of the album you’d like to review. Towards the bottom of the page click on the link that says Please log in to review this album.

    Please remember to keep your comments specific to the album you’re reviewing.

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    Are you giving out my personal information?

    We let the artist see who is purchasing their music. So if you buy an artist’s music they will see your name and email address (unless you elect to remain anonymous in your account). Besides that, we will never sell or give away your personal information to anyone for any reason- EVER!

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    Do you have a printed catalog?

    Nope. We’re an online company trying to save trees.

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    Do you have gift certificates?

    Not yet. But we are toiling away to make gift certificates available soon.

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    Why do you sell music that some might find offensive?

    When CD Baby first started, one of the most important aspects of our mission statement was to never censor content for any reason. We want to be a distribution service open to all independent artists. At first, this was mostly a stance we were taking in order to avoid judging people’s music based on subjective criteria like style, quality, or appeal. But we are also firm believers in free speech. CD Baby objects to the lyrical content of some of the albums we carry, but we are not willing or prepared to make determinations on the difference between objectionable content and art. That is a slippery slope.

    However, CD baby does not wish to profit from the proliferation of hate messages, so for every dollar we make selling racist or white supremacist music we donate the profits to organizations that combat racism and inequality.

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    Why do I need to have an "account"?

    Well, we need to get your contact and shipping information if you’re going to purchase music from us. So in the same amount of time it takes to give us that info, you’ve created an account you can use in the future and save time by NOT having to provide the same information again.

    All your info is totally secure, though, and we won’t share it with anyone (except that we give your name, email address, city, and state to the artist whose music you buy).

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    Are your MP3s high quality?

    Yes. We encode our MP3s using the default setting of the LAME encoder. This creates roughly 200kbps VBR files.

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    Can I send you a purchase order?

    Yes! We do accept purchase orders for libraries and schools.

    To order using a purchase order:
    1) Go to http://www.cdbaby.com to start an account with us (If you haven't already).

    2) Once you have started the account, begin to place an order for the CD(s) as if you were going to pay for them upon checkout by adding them into your shopping cart and proceeding to the checkout process.

    3) When you get to the payment screen, click on the link that says "MAIL IN" for payment. Once you're on the next screen, please click the link that says, "PLACE YOUR ORDER" which will then take you to a page where you can view a sales order number. The sales order number begins with a SO.

    4) Then just e-mail me (ashley@cdbaby.com) with:
    a. Your name and school/library name
    b. Your CD Baby sales order number
    c. Your purchase order number
    d. How you would like to be invoiced (e-mail, mail, fax)

    5) Upon receipt of the item(s) you ordered, please send us payment by check to fulfill your purchase order agreement within 30 days upon receipt of the complete order.

    ***Also, if you are located in any of the states listed below and are tax-exempt, please fax or e-mail me a copy of your tax-exempt form so I can void any sales tax charges that occur: California, Georgia, Idaho, Illinois, Maine, New Jersey, New York, Puerto Rico, Tennessee, and Washington. fax: 1-503-296-2370 Attn: Ashley

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    Is my information secure when placing an order?

    Our site is secure, but only the pages where you would enter any personal information. The secure pages on our site use a full 256-bit secure SSL connection to protect all of your private information from snooping eyes. This is the same kind of online security system used by banks, so your info is totally secure!

    When you go through the checkout process, you should see a padlock icon appear in address bar or the upper or lower right hand corner of your browser (depending on whether you're using Internet Explorer, AOL, Firefox, Safari, etc.). That is your browser's indication that the page you are viewing is secure.

    Please know that keeping your personal information secure is a top priority here at CD Baby. We will never give out or sell your personal information.

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    What do I do if the title I want to purchase is out of stock?

    You have two options:
    1) Place an order now. Once we receive more copies from the artist we’ll charge you and ship it at that point.
    2) Sign our waiting list and we’ll email you the moment we receive more stock. You can come back to the site at that point and place an order.

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    How do I use my tracking number?

    Your tracking number, UPS or USPS, will be provided in your shipping confirmation. There is a UPS link provided in the shipping confirmation where you can track both UPS and USPS orders. You can also access your tracking number in the Order History section of your CD Baby account."

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  • How do I download the album/track that I just purchased?

    Step 1: Starting your download
    After you finish the checkout process you'll be taken to the "Your Digital Download History" page in your account. From here, you should see the album or tracks that you just purchased with a green "download" button next to them. Click that button to start the transfer and you'll be prompted to either "save" or "open" the file. You'll want to select "save" and take note of the target location that your browser will save the file to.

    If you're not getting the dialogue box asking what you'd like to do with the file, take a look at our "Digital Download FAQ" for some common issues.

    Step 2: Completing the transfer
    Once the download starts, it's important that it finishes in its entirety before attempting to open it. Single track downloads will be saved to your computer. Full album downloads will be stored as a compressed .zip file which will need to be unzipped.

    Step 3: Locating files
    Once the transfer is complete, you'll need to find the files that you've just downloaded. In Windows, most browsers will save files to the "downloads" folder which you can find inside "my documents." For Mac, the default destination is the desktop. If the files aren't in those default locations, you can find the target location from that dialogue box that was discussed in the first step.

    Step 4: Extracting files (full album only)
    If you've bought and downloaded a full album, you'll need to extract or "unzip" the files before you can play, burn, or import them into your media player. The unzipping process will vary depending on what software you use to handle .zip files and what operating system you're using. In most cases, simply double-clicking on a file will begin extracting the contents. In some cases you'll be prompted to select a destination for the unzipped folder. Otherwise, it'll typically be unzipped to the same root folder as the original .zip file.

    Step 5: Enjoy!
    Once everything is saved and extracted, you can use your MP3s in any way you like. All digital downloads are DRM free and can be burned to disc, stored in your media library, or synced with your mobile MP3 player for you to take with you.

    Also, feel free to email us with any questions you might have at cdbaby@cdbaby.com.

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    What kinds of audio file formats can I download from CD Baby?
    • MP3 — CD Baby encodes MP3s using the standard preset of the lame encoder, yielding Variable Bit rate MP3s with a target bit rate of around 200kbps.
    • MP3-320 — According to ISO standards, MP3-320 is the highest bit-rate MP3 file that audio decoders are required to produce (though some encoders can create MP3s up to 640 kbit/s).
    • FLAC — FLAC files are “lossless,” meaning they’ve been compressed without any loss of audio information. They’re CD-quality! If your media player cannot play FLAC, download a free program like Media Monkey, Songbird, or xACT to play/convert your files.
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    When I click the download button, nothing happens?

    Typically if the file transfer didn't initiate at all, it means that the dialogue box was blocked by your browser. Log into your account and try that download one more time. Keep an eye out for a pale orange/yellow bar at the top of the browser window (just below the address bar) that says "To protect your security (internet explorer, Firefox, etc) has blocked a pop up, click here for more options."

    Click that bar and you should have the option to "download file." once you've selected to download the file, you'll need to click the green download button once more to start the transfer.

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    Should I choose to "save" or "open" my file?

    When asked what you'd like to do with your download, you'll want to select "save." Regardless of whether you download a full album or a single track, you'll want to actually save the file to a place thats easily accessible (like your "documents" or "my music" folder) before importing it into your media player. The default location for downloads in windows is the "downloads" folder (which can be found in "my documents"). The default location for Mac is the desktop.

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    I just downloaded an album, how can I unzip it?

    Full album purchases are stored in a .zip format, meaning they're compressed and have to be "unzipped" before you can burn them to CD or import them into your media player. You may need to log back into your account and select to "save" the file rather than open it with a specific program. Once you do you'll be able to unzip the file.

    Depending on your operating system, unzipping the files should be as simple as just double clicking on the downloaded file. You may need to follow some prompts to select the location of the unzipped folder or click the "Extract All" button in newer versions of Windows.

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    Will CD Baby digital downloads work on my operating system?

    If you’ve downloaded our standard MP3 or hi-res MP3-320, tracks and albums, when unzipped, will be compatible with any platform, browser, or media player that supports MP3 playback.

    Some media players do not support FLAC files. If your media player cannot play FLAC, download a free program like Media Monkey, Songbird, or xACT to play/convert your files

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    How do I import track into iTunes / Windows Media Player?

    In most media players you can import music by simply dragging and dropping the MP3s into your music library. Just open both iTunes and the folder that your music is stored in. Select the files you want to transfer and drag them to the "Library" in iTunes. Alternatively, you can click "file." If you're having trouble, check your player's help section for specific instructions about how to import audio.

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    How can I re-download my album if I wasn't able to complete it initially?

    You can re-download tracks or albums that you've purchased at any time by simply logging into your account as a returning customer and then clicking the "digital downloads" link on the left side of your "my account" page. Once there just click the "Download" button for that track or album again to start the transfer again.

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    I downloaded an album, and now I'm getting an error message saying that my "file is corrupt." Why?

    Typically, this is caused because the transfer got interrupted, or if you've tried to unzip the file before the download is complete. The best solution is to just delete the existing file or fragment and log back into your account to download the file again. Allow the download to reach 100% before trying to extract the files and you shouldn't see that error message anymore.

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    What bit rate are the digital downloads for album X?

    Standard MP3s available through CDBaby.com are encoded by us using the standard preset of the lame encoder. This means that you get Variable Bit rate MP3s with a target bit rate of around 200kbps.

    MP3-320s are higher resolution. According to ISO standards, MP3-320 is the highest bit-rate MP3 file that audio decoders are required to produce (though some encoders can create MP3s up to 640 kbit/s).

    FLAC files are “lossless,” meaning they’ve been compressed without any loss of audio information. They’re CD-quality!

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    Are any of the MP3s available through CD Baby protected or DRM enabled?

    No, all MP3s are DRM free and, once purchased, can be used just like any other standard MP3.

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    There are audio glitches or artifacts in the music I downloaded. Can this be fixed?

    Yes. In most cases audio artifacts are just a by-product of the encoding process and, while it isn't common, it does happen from time to time. If you find digital blips or skipping in your download, it can most-likely be remedied by us. Just get in touch with us via email at cdbaby@cdbaby.com and we'll get your audio fixed as soon as possible.

    In rare cases, the artifact could be part of the artists' original recording, which is a little trickier. In any case, getting in touch via email is still the best course of action and we'll do our best to find a solution on a case-by-case basis.

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    Will I receive an image file of the album artwork if I download a single song?

    Currently, no. If you would like to load the album artwork into your media player, feel free to copy the image from the CDBaby.com album page.

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  • What is Social Login?

    Social Login allows you to log in to CDBaby.com with a social media account (Google, Facebook, or Twitter). It’s perfect for creating a new CD Baby account, or for adding to an existing CD Baby account so you can log in quickly.

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    What is the benefit of using Social Login?

    It's quick, safe, secure, and convenient. Plus, we’ll never post anything to your social profiles.

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    How does Social Login work?

    It’s simple. You click on the Google, Facebook, or Twitter button on the login page. If you’re logging in for the first time with Social Login or registering for a brand new account with Social Login, you’ll be asked to “allow” the connection between your social account and CD Baby. Remember, we will never post anything to your social profiles!

    You’ll then be taken to a page where you can either link your social account to an existing CD Baby account (if you have one) or just create a brand new account. That’s it – you’re done! Any time you come back to log into CDBaby.com you’ll be able to log in with just one click.

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    What social networks and email providers does Social Login support?

    Currently, you can use Social Login if you have an existing account with one of the following sites:
    - Google
    - Facebook
    - Twitter

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    Can I link multiple social accounts to my CD Baby account?

    Yes! You can link your Facebook, Twitter, AND Google accounts to your CD Baby account and then log in with whichever one strikes your fancy. You can do this within My Account – just sign in and look for the “linked accounts” area at the bottom of the page. Then click “link” under the social account you’d like to link to your CD Baby account.

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    Can I unlink a social account from my CD Baby account once I’ve linked it?

    Yes. If you log into your account, you’ll see a “linked accounts” area at the bottom of the page. Just click “unlink” under the social account you’d like to unlink and you’ll be all set.

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    What if I forget my Social Login information?

    Once you’ve set up your Social Login on CD Baby, you automatically have a CD Baby account. So, if at any point you forget your social account’s login information, or you close that social account, you can always log into CD Baby using the email address you entered, and the password you created with us upon first login.

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  • Can I purchase and download music on the CD Baby mobile site?

    It depends. When you buy digital music from CDBaby.com, the download is delivered as a zip file. Most mobile devices don't support the ability to download zip files directly to the device, so you may need to use a desktop or laptop computer to download and extract the file, and then sync it to your device manually.

    If you are on an Apple device (iPhone, iPod, iPad) please see the next question.

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    I’m on an Apple device. Can I still download digital songs and albums from CD Baby? How do I access my music?

    You can purchase music from CD Baby on your Apple mobile device (iPhone, iPod, iPad), but will NOT be able to immediately access your downloads, as these devices do not support the ability to download zip files from the internet.

    However, all the music you buy from CD Baby can be downloaded at any time on a desktop or laptop computer. Once you download your music, you can import it into your iTunes Library and sync to your Apple device.

    When you are at a desktop computer, log back into CDBaby.com and download your music from the Digital Downloads section of My Account. In most media players, you can import music by simply dragging and dropping the MP3s into your music library. Just open both iTunes and the folder that your music is stored in. Select the files you want to transfer and drag them to the "Library" in iTunes. Alternatively, you can click "file." If you're having trouble, check your player's help section for specific instructions about how to import audio.

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    If I buy a digital download on my mobile device, will I be able to access it on my computer?

    When you buy a song from CD Baby, you will be able to access it and download it from your account no matter where you are. Just log into your account and click on the “Digital Downloads” link in the My Account section.

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    Why does the CD Baby website look so different when I’m on a mobile device?

    We scaled down the CD Baby website to make it easier for visitors who are on mobile devices. We hope it will now be easier to access, discover, and purchase music on devices with smaller screens. If you prefer the look or functionality of the website you’re used to seeing on your desktop, click on the “full site” link at the bottom of any mobile page.

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    Why am I not seeing the mobile version of the CD Baby website on my device?

    You can access our mobile-optimized site from any mobile device or desktop computer by visiting http://www.cdbaby.com/m.

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    How do I access the full CD Baby website on my mobile device?

    You can still access the full version of the CD Baby website on your mobile device. Click on the “full site” link at the bottom of any page.

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    What payment options do you accept on the mobile site?

    Debit or Credit (Visa, Mastercard, Amex, Discover), PayPal, Chocolate. (Well, maybe not chocolate. But we do like chocolate. Lots of it!)

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