Web Developer HostBaby Customer Service Representative View the top reasons to work at CD Baby

Begin your career in the new music industry!


While "revolutionary" is a word that gets thrown around too often in the business world, it is no exaggeration to say that CD Baby changed the music industry forever. We've continued to stay on the bleeding edge of that revolution, and now with BookBaby we’re breaking down the same doors for the literary world, too. As the first online digital AND physical music distributor to open its doors to independent artists, CD Baby was a major force in the dismantling of the major-label system; we worked with Justin Vernon before he was Bon Iver, with Jack Johnson back when everyone thought we were talking about the boxer, with Ingrid Michaelson before her songs were on every TV show known to man. And countless current acts (like The Head and the Heart) are building their platforms with CD Baby before "getting discovered."

If you’re excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to people or companies that only care about the bottom line, then CD Baby is the place for you.

Best team in the independent music world
A company for artists, BY artists–we’re100 wicked awesome (to quote the Boston Teens) human beings of all shapes, sizes, stripes, creeds, colors, and varieties, who work hard on behalf of artists because we know the ups and downs and sideways of pursuing your creative passion. Everyone here is either an artist, musician, writer, filmmaker, dancer, technological wizard, or pastry chef.

CD Baby, beloved by millions
Since 1998, CD Baby has grown from a garage-startup to perhaps the most trusted names in the independent music world. As part of the CD Baby team, you’ll get out of bed each morning knowing that you’re working for a pioneering company that has thrived amidst the turmoil of the music industry precisely BECAUSE we’re focused on one thing above all else: what’s best for the artists we serve.

Exciting work environment
At CD Baby, we have a unique way of combining casual with highly productive, but it works for us. Rock T-shirts and strange plastic porpoises hanging from ceilings abound. We're always looking forward to see what hurdles we might be able to knock down for artists, so workflow tends to be fast-paced. You've got to be self-motivated, think quick, and have a finger on the pulse of independent music.

But on the flip side, patience and empathy are REQUIREMENTS. We respect and recognize the fact that everyone (both ourselves and the artists we work for) have different talents, weaknesses, needs, and wants.

Think you can strike that perfect balance between rapid change and positive attitude? Hold that pose!

Work hard. Play hard. Collect your rewards…

CD Baby team members receive competitive pay, full benefits package, tuition reimbursement, and the occasional free lunch!

If you want to employ your talents assisting almost half-a-million DIY artists around the world, please see our job listings below:

Web Developer We are looking for a talented, motivated, full-stack developer to join a skilled team working on a new product using cutting edge technologies. We are looking for a developer to join the talented and diverse HostBaby team in our downtown Portland development office.
  • Participate in all phases of development as a member of on an Agile team from planning to deployment and support
  • Consistently deliver on sprint commitments and self-regulate a manageable, productive workload
  • Clearly, accurately and openly communicate with teammates and stakeholders
  • Quickly pickup new technologies and apply them
  • Python 2 years of experience
  • JavaScript 1 year and familiarity with common JavaScript frameworks
  • Basic Unix command line skills
  • Experience with SQL, especially PostgreSQL
  • Experience consuming RESTful APIs
  • Git experience (submit your GitHub or other social coding site profile)
  • Experience using Agile development methods as part of a team
  • Unit testing, TDD and skill troubleshooting/debugging complex systems
  • Experience with Ember, Flask, Redis, Nginx, Ubuntu, Vagrant, AWS
  • Experience in the music industry
  • Work at desk and internal/external locations
  • Some travel may be required
  • Hours are flexible, but generally 9-5 Monday-Friday

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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HostBaby Customer Service Representative Career opportunity now available with our HostBaby Technical Support team.
  • Answer client questions regarding their accounts, websites, email, domain registration
  • Accurately complete data entry of client info and problem description
  • Troubleshooting and solving customer problems. Maintaining excellent communication with customer and accurately documenting each step in internal CRM system
  • Following proper security guidelines to ensure safety procedures are followed according to company policies
  • Reliability must be on time, and have good attendance
  • Answering calls, trouble tickets, and maintaining queues proactively
  • Other duties and special projects as assigned
  • Must have good communication, language and verbal skills
  • Must be professional, patient, and friendly on the phones
  • Ability to translate and communicate complex technical ideas into simple, understandable terms
  • Accurate typing skills of 30-40 wpm minimum
  • Ability to efficiently use Google and other tools to troubleshoot problems they are not familiar with.
  • Positive attitude
  • Familiarity with DNS management including changing DNS settings at a registrar and troubleshooting DNS issues
  • Solid understanding of XHTML and CSS. Introductory knowledge of Mysql, PHP, JavaScript helpful
  • Solid understanding of setup and use of FTP and email clients on Mac and PC. Basic knowledge about email headers helpful
  • Basic Photoshop or other photo editing skills
  • Musical background and/or experience working in music industry a plus
  • Some experience in audio and video encoding/formatting
  • Experience with WordPress or other CMS software a plus
  • Unix/Linux command line experience a plus
  • Sitting (90%)
  • Using headset equipment (50%)
  • Computer usage (80%)
  • Standing/Walking (10%)

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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View the top reasons to work at CD Baby