Customer Service Representative Product Owner UI Developer SQL Server DBA UI Designer Manager, Data and Analytics Accounting Manager View the top reasons to work at CD Baby

Begin your career in the new music industry!


While "revolutionary" is a word that gets thrown around too often in the business world, it is no exaggeration to say that CD Baby changed the music industry forever. We've continued to stay on the bleeding edge of that revolution, and now with BookBaby we’re breaking down the same doors for the literary world, too. As the first online digital AND physical music distributor to open its doors to independent artists, CD Baby was a major force in the dismantling of the major-label system; we worked with Justin Vernon before he was Bon Iver, with Jack Johnson back when everyone thought we were talking about the boxer, with Ingrid Michaelson before her songs were on every TV show known to man. And countless current acts (like The Head and the Heart) are building their platforms with CD Baby before "getting discovered."

If you’re excited by the idea of helping great independent artists make a living doing what they love without giving control of their careers over to people or companies that only care about the bottom line, then CD Baby is the place for you.

Best team in the independent music world
A company for artists, BY artists–we’re100 wicked awesome (to quote the Boston Teens) human beings of all shapes, sizes, stripes, creeds, colors, and varieties, who work hard on behalf of artists because we know the ups and downs and sideways of pursuing your creative passion. Everyone here is either an artist, musician, writer, filmmaker, dancer, technological wizard, or pastry chef.

CD Baby, beloved by millions
Since 1998, CD Baby has grown from a garage-startup to perhaps the most trusted names in the independent music world. As part of the CD Baby team, you’ll get out of bed each morning knowing that you’re working for a pioneering company that has thrived amidst the turmoil of the music industry precisely BECAUSE we’re focused on one thing above all else: what’s best for the artists we serve.

Exciting work environment
At CD Baby, we have a unique way of combining casual with highly productive, but it works for us. Rock T-shirts and strange plastic porpoises hanging from ceilings abound. We're always looking forward to see what hurdles we might be able to knock down for artists, so workflow tends to be fast-paced. You've got to be self-motivated, think quick, and have a finger on the pulse of independent music.

But on the flip side, patience and empathy are REQUIREMENTS. We respect and recognize the fact that everyone (both ourselves and the artists we work for) have different talents, weaknesses, needs, and wants.

Think you can strike that perfect balance between rapid change and positive attitude? Hold that pose!

Work hard. Play hard. Collect your rewards…

CD Baby team members receive competitive pay, full benefits package, tuition reimbursement, and the occasional free lunch!

If you want to employ your talents assisting almost half-a-million DIY artists around the world, please see our job listings below:

Customer Service Representative Do you have a passion for supporting independent musicians? Do you have a proven track record in customer service and helping others? Our awesome Customer Service team provides support directly to the customers and artists of CD Baby.
  • Answer and direct incoming calls and emails to the appropriate people within the organization
  • Answer artists and customer questions regarding their accounts, album sign-ups and orders
  • Accurately, complete data entry and enter new prospects/clients into the computer system
  • Enter transactions into computer which will generate mailings to prospects/clients
  • Cover reception/ Greet clients and assist with employee/client meetings
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies
  • Reliability must be on time, and have good attendance
  • Other duties and special projects as assigned
  • Must have good communication, language and verbal skills
  • Must be professional and friendly on the phones
  • Must have good computer skills and accurate typing skills of 30-40 wpm minimum
  • Copyright and publishing knowledge
  • Positive attitude
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
  • Bilingual fluency skills in English and Spanish a plus

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Product Owner The Product Owner represents CD Baby (and other AVL brands) stakeholder interests and works closely with development as part of an Agile development process. In this role, you will lead the tactical implementation of product development as well as working with the key business stakeholders and Product Manager to define overall product requirements, vision and long-term strategic roadmap.
  • Work closely with business stakeholders to define and prioritize the product backlog and product roadmap for CD Baby and other AVL brands
  • Truly own the product vision and release plan, and communicate that with the Scrum team
  • Frequently re-prioritize backlogs based on stakeholder feedback, market changes, business priority and available resources
  • Actively manage stakeholders requirements and expectations through each project
  • Hold team accountable to their commitments and accept or reject the Scrum teams work at the close of each sprint
  • Attend all required Scrum meetings including: daily stand-ups, sprint planning, backlog grooming, sprint review
  • Provide the team with clear information regarding who the end user is and: how, when, and why they use the product or service
  • Establish success criteria for key product features using meaningful metrics
  • Collaborate closely with developers during sprints. Clarify requirements and make timely decisions on execution details
  • Experience working with an Agile product development team in a Product Owner role
  • Proven ability to create detailed, thoughtful and actionable requirements including functional specifications, UI designs, workflow diagrams, etc.
  • Experience using a wiki, and working with project management tools (Trello, Jira, VersionOne, Rally or similar)
  • Ideal candidate will be well organized, self-motivated, and a clear communicator regardless of the circumstance
  • Experience in the music industry is a plus
  • Work at desk and internal/external locations
  • Some travel may be required
  • Hours are flexible, but generally 9-5 Monday-Friday

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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UI Developer As part of the Web Development team at CD Baby, this position focuses on front-end UI development. You will be responsible for converting business needs into front-end solutions following existing site themes. This includes design, layout, styling, client-side scripting and integration with server side components.
  • Improving and maintaining online retail web applications with support for multiple browsers, devices, languages, and attention to web accessibility.
  • Developing creative and responsive web UI controls to address a wide variety of use cases
  • Working closely within a team of graphic designers, back-end developers, QA testers, and product owners to meet deadlines and maintain overall project integrity
  • Consistently write clean maintainable code
  • Work on support tickets related to web development issues
  • Education:
  • 4-year degree or relevant certifications and experience
  • Experience:
  • Minimum 2 years of professional UI experience
  • Strong experience programming with HTML, CSS, SASS, JavaScript, JQuery, AJAX ,JSON and client-side web frameworks (Bootstrap desired).
  • Experience with the MVC pattern and object oriented programming
  • Problem solving and critical thinking in a fast paced, team-oriented environment
  • Initiative to learn and desire to develop and deepen skills
  • Strong communication skills
  • Experience programming in the Visual Studio Development environment using ASP.NET and C# a plus
  • Experience with agile and scrum methodologies a plus.
  • Work at desk and internal/external locations
  • Some travel may be required

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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SQL Server DBA We are looking for an experienced, motivated SQL Server DBA to join our technology team. In this role, you will work closely with talented developers, product owners and systems engineers to build the platform that powers our core products and enables hundreds of thousands of independent artists to distribute their music to fans around the world.
  • Understand and implement best practices for DB security, storage, maintenance and backups
  • Proactively monitor and ensure performance of high-volume production databases, with the use of tools like RedGate, Idera or custom scripts/jobs
  • Tune (and refactor) stored procedures and other SQL objects
  • Deep T-SQL skills, and knowledge of query optimization techniques
  • Create, analyze, maintain and improve SQL indexes
  • Establish and maintain system-wide DB conventions
  • Mentor SQL developers and code-review their work
  • Participate as part of a rotating, on-call team for after-hours escalated support
  • Experience working with high-volume, critical production SQL Server databases
  • Proven ability to design and maintain simple, extendable and performant SQL schemas
  • Experience managing automated import/export tasks and using SSIS
  • Experience configuring and maintaining source control for SQL objects and working across multiple development environments
  • Ability to enjoy what you work on, the people you work with and to have a sense of pride in what you accomplish together
  • Music industry experience
  • Experience with .NET, C#, Dynamics AX and X++
  • Experience working collaboratively as part of an agile/scrum team
  • Work at desk and internal/external locations
  • Some travel may be required
  • Hours are flexible, but generally 9-5 Monday-Friday

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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UI Designer The UI Designer is a key member of the product development team that balances the needs of the business and developers. In this role, you will conceptualize and produce all design elements for both new and existing CD Baby, HostBaby, and other AVL-branded tech products.
  • Work closely with the Product Owner and Development teams for CD Baby, HostBaby and other AVL brands to produce user-friendly designs for web-based products
  • Provide the team with clear information regarding how the design elements are intended to function
  • Produce thoughtful, simple and intuitive designs
  • Assist the UI Development teams with the upkeep of style guides per brand
  • Contribute new design and UX-driven ideas based on client feedback, market changes, and industry trends
  • Participate in the development process as part of an agile development team
  • Participate, and sometimes lead, user testing to gather meaningful feedback for designs
  • 3 years+ of UX/UI experience designing web-based products as an individual contributor, preferably with fast-growing tech companies
  • Experience with conceptualization of products in early stage, as well as new versions and enhancements of existing products
  • Excellent design documentation skills, including flow diagrams, screen schematics, storyboards, wireframes, mock ups, visual design specs and assets
  • Hands-on skills with HTML, CSS, JavaScript (and common JavaScript frameworks) is highly preferred
  • Proven experience in designing responsive web applications
  • Solid understanding of current mobile and desktop trends
  • Experience in conducting or participating in user tests
  • Detail oriented, driven, self-motivated and self-starter
  • Excellent interpersonal communication, problem-solving and issue-resolution skills
  • Positive attitude

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Manager, Data and Analytics We are looking for an experienced leader for our Data and Analytics team. This is a role for a technical manager who enjoys being hands-on with technology and writing code in addition to leading.
  • Essential Functions:
  • Lead a team of talented developers and analysts focusing on the back-end databases that power CD Baby
  • Organize complex workloads, including legacy systems and new development, matching tasks to appropriate resources
  • Establish and maintain efficient development procedures to consistently deliver quality
  • Work closely with Product Owners and Web Developers as part of an agile Product Development team
  • Collaborate with stakeholders to understand business goals, provide high-level estimates, and suggest technical options to maximize value
  • Participate in strategic product planning and maintain roadmap for platform/infrastructure development initiatives
  • Motivate, challenge and inspire others to do their best work
  • Maintain a culture of teamwork, creativity and positivity
  • 2+ years successfully leading database development teams
  • Deep experience with T-SQL, SSIS and SSRS and working on critical production SQL databases
  • Strong understanding of best practices for building simple, scalable and performant SQL schemas
  • Ability to quickly come up to speed on legacy databases, and identify opportunities to improve/refactor and simplify
  • Willingness to share glory with a great team and take pride in what you accomplish together
  • Experience working with Dynamics AX and X++ is strongly preferred
  • Experience working with C# or other object-oriented languages is a plus
  • Music industry experience is a plus
  • Work at desk and internal/external locations
  • Some travel may be required
  • Hours are flexible, but generally 9-5 Monday-Friday

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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Accounting Manager We are looking for an experienced Accounting Manager to join our Finance and Accounting team.
  • Manage daily banking and bookkeeping functions (general ledger, a/p, a/r, etc.)
  • Prepare monthly bank reconciliations
  • Track daily sales figures, banking activity
  • Manage accounts receivable & payable, preparing customer statements and collections work as needed
  • Manage & motivate accounting team, providing ongoing training and feedback
  • Work closely with CS department to ensure customer/client facing accounting concerns are handled and resolved appropriately
  • Assist with annual audits of financial records
  • Interact with banks and other financial institutions
  • Other duties and special projects as assigned
  • Strong attention to detail
  • Self-motivated, ability to work independently
  • Strong problem solving and analytical skills
  • Trustworthy; ability to keep sensitive financial, client, and customer information confidential
  • Must have good communication, language and verbal skills
  • Strong MS Office skills, particularly Excel
  • Experience with Microsoft Dynamics or related properties
  • Understanding of copyrights and royalty calculations
  • Positive attitude
  • Educational Requirements:
  • Bachelors degree in accounting or relevant experience
  • Experience Required:
  • 3+ years work experience in accounting
  • Minimum 1 year experience managing staff

How to Apply:

Interested and qualified candidates should submit their resume to jobs@cdbaby.com for consideration.

EOE/M/F/D/V

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View the top reasons to work at CD Baby